Product Exchange Policy
Ordered the wrong size? We're here to help you find the right fit!
We offer product exchanges for eligible size-related issues.
📦 How Our Exchange Works
- Contact our customer support team within *7 days of delivery*.
- Provide your order number and exchange reason.
- The original item must be unused, with its tags and original packaging intact.
- A standard *Rs. 350 exchange processing fee* applies.
*Important:* Size-related issues qualify for an exchange only, not a refund.
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📝 05. How to Request a Return or Exchange
Follow these simple steps to initiate your request.
*Step 1 — Contact Our Team*
Reach out to us through our official customer support or social media channels.
*Step 2 — Share Order Details*
Provide your order number, customer name, and reason for requesting a return or exchange.
*Step 3 — Submit Unboxing Video*
A clear, uninterrupted unboxing video showing the product and its condition is mandatory.
*Step 4 — Return the Product*
If a return is approved, ship the item back within the specified 7-day period, where applicable.
*Step 5 — Inspection & Processing*
Once the product is received and inspected, your eligible refund or exchange will be processed according to our policy.
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⚠️ 06. Important Terms & Conditions
Please carefully review the following conditions before placing your order.
✅ *Mandatory Advance Payment:* A 15% advance payment is required to confirm every order.
✅ *Payment Verification:* Customers must share their advance payment receipt on WhatsApp. Orders will be confirmed after successful verification.
✅ *Order Dispatch:* Orders will be prepared for dispatch only after advance payment verification and order confirmation.
❌ *No Change-of-Mind Returns:* Returns are not accepted if you simply change your mind after purchasing.
❌ *No Refunds for Size Issues:* Incorrect sizes are eligible for exchange only, subject to our exchange conditions.
❌ *No Used Products:* Worn, washed, altered, or damaged-by-customer items are not eligible.
✅ *Damaged or Defective Products:* Eligible items can be returned within 7 days, subject to inspection and verification.
✅ *Unboxing Video Required:* A clear unboxing video is mandatory for return or exchange requests.
✅ *Processing Charges:* A Rs. 350 fee or deduction applies as outlined in the relevant policy sections.
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💬 07. Need Assistance? We're Here to Help!
Have questions regarding your order, advance payment, delivery, return, or exchange?
Our customer support team is ready to assist you and make your VayroWear shopping experience as smooth as possible.
*🌐 Website:* www.vayrowear.com
*📲 Payment Confirmation:* Share your payment receipt through our official WhatsApp support.
*📩 Customer Support:* Contact us through our official social media channels.
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### Thank You for Shopping with VayroWear! ❤️
*Wear Your Passion. Express Your Style.*
By placing an order on *www.vayrowear.com*, you acknowledge that you have read, understood, and agreed to our Shipping, Payment, Returns & Exchange Policy.